How It Works
We keep the supply process simple, transparent and reliable so your repair business can keep moving. Below is the step-by-step flow we follow for every order; from order to delivery and aftercare.
Get in Touch & Request a Quote
Call / WhatsApp / Email us with the models and quantities you need, or complete the quick order form on this site. Tell us: Brand / Model / Quantity / Delivery Address. We’ll reply within 4 business hours with a pro-forma quote that shows unit price, any promotion, estimated lead time, deposit required and courier cost (if applicable). What you’ll receive: pro-forma invoice / quotation with itemised pricing and payment instructions.
Confirm Your Order (50% Deposit)
To confirm a preorder we require a 50% deposit. Deposits secure your place in our consolidated shipment (we order to customer demand = no dead stock). We accept EFT / bank transfer (account details on the pro-forma). We can provide alternative payment options on request. Note: Deposits are non-refundable unless LekkaFix Parts cannot supply the requested parts.
Order Placement & Supplier Confirmation
Once deposit clears we place your order with our trusted manufacturer. You will receive an order confirmation email with an expected shipment window and an estimated arrival date (usually ±3 weeks from order confirmation).
Shipping & Import (Factory → LekkaFix)
Parts are shipped from our supplier on consolidated shipments to reduce cost and ensure consistent quality. Typical total lead time: ~3 weeks (factory processing + international shipping + customs clearance). We’ll keep you updated at every step. What we do for you: Manage supplier paperwork and shipping. Handle import clearance and initial quality checks. Pay all import duties/VAT on your behalf (where applicable). Pricing shown on quotes includes these costs.
Final Payment & Dispatch
Before dispatch we invoice you the remaining 50% balance (plus any courier fees if applicable). Once we receive the balance payment we dispatch your order via the chosen courier or arrange local delivery/collection. Dispatch timeline: Orders are generally shipped within 48 business hours after final payment (local handling time). We provide a tracking number via email/WhatsApp once the courier scans the parcel (if we don't deliver ourselves). Nationwide delivery time (after dispatch) typically takes 1–4 business days depending on destination and courier service.
Warranty, Returns & RMA
60-Day Warranty covers manufacturing faults only (dead pixels, unresponsive touch, sudden display failure), starting from delivery date.
To make a warranty claim:
Email us at info@lekkafixparts.co.za
(or WhatsApp) with: order number, model, serial/label (if present), and photos/video showing the fault.
We issue an RMA number and return instructions within 48 hours.Return unit(s) in original packaging (or adequately protected) to our address (we’ll supply the return label for warranty-approved claims).
On receipt we test and confirm the fault. If covered, we replace the part (or issue a credit) within 3–5 business days.
Warranty exclusions (examples):
Damage caused by drops, impact or water ingress.
Damage resulting from incorrect installation or third-party modification.
Cosmetic scratches or wear.
Bulk Orders & Trade Discounts
We offer tiered pricing for larger orders (ask for a custom quote):
1–9 units = standard trade price
10–19 units = 4% Discount
20–29 units = 8% Discount
29+ units = 10% Discount
For ongoing monthly orders we can arrange credit terms for established customers (after an initial trial period and reference checks).
COD Terms can also be established after first three successful orders.
Questions & Answers
What type of screens do you sell?
We supply high-quality aftermarket OLED screens for iPhone and other popular brands. Our screens are carefully sourced from trusted suppliers and tested for performance and clarity.
Are your screens original or aftermarket?
Our screens are premium aftermarket OLEDs, offering near original visual quality and durability as originals, but at a fraction of the cost.
Do your products come with a warranty?
Yes. All screens carry a 60-day warranty covering factory faults. Damage caused by incorrect installation or handling is not covered.
How long does delivery take?
Orders are pre-ordered and typically arrive within 2–3 weeks from our overseas supplier. We’ll keep you updated at every stage of the process.
Do you keep stock locally?
We currently operate on a pre-order model to keep prices low and ensure fresh, tested stock. Local stockholding may be introduced later.
What payment options are available?
A 50% deposit secures your order. The balance is due once your parts arrive and are ready for dispatch. Repeat customers and long term partnerships can enjoy COD Payment Terms.
Do you supply to repair shops only?
No. LekkaFix Parts focuses on B2B supply to repair shops, technicians, and resellers across South Africa, but we also supply on minimum orders for once off purchases.
Can I brand the packaging for my business?
Yes. We offer custom packaging options on bulk orders to help your business stand out. Reach out to us for more information.
How do I place an order?
Simply request a quote via our website or WhatsApp. Once confirmed, you’ll receive payment details and regular updates until delivery.
What happens if an item arrives damaged?
Notify us within 7 days of receiving your order. We’ll inspect and replace any product that meets the warranty conditions.